Anonymous
map-marker Salisbury, North Carolina

Damaged/Defectivev product & Missing item

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I ordered a metal print on 1/7/2024. I finally received it on 1/28/2024.

It was defective with 2 dents in it and I didn't receive the wall mounting kit that I paid extra for. I would have been embarrassed to give it as an engagement gift, as that was the reason I ordered it. I sent an email with pictures of the damaged print on the day I received it. The next day after not getting a response, I called and spoke with Kevin.

We agreed on my getting a refund and he said he would submit it for processing. That was on Jan 29th. Yesterday, Feb 8th, I sent Kevin an email because I hadn't received my refund. It had been 10 days!

He said it was in the process of obtaining approval from the finance dept. Seriously, it's been 10 days and it's still in processing for approval? I get sent a damaged/defective product and it's taking weeks to get my refund. Guess they like using peoples money.

Never Again, and I Do Not recommend Printerpix to anyone for anything. If something is wrong with your finished product, good luck with receiving your refund.

They process it from a different century, if at all! I give it 0 stars.

Date of experience: January 07, 2024

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User's recommendation: Don't waste your time!

Patricia C Kfy

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Verified Reviewer
| map-marker Okemos, Michigan

Where's my order

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Very disappointed. I still haven't heard from anyone. I placed 2 orders in December...one was finally delivered within the first week of January. It was supposed to arrive by Christmas. The second order, which I paid extra to insure that it would be delivered by Christmas, has not been delivered..and no follow up by the company.
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User's recommendation: Beware of their "guarantee" that your project will be delivered on time.

Anonymous
map-marker Irvine, North Ayrshire

Photo blanket

Printerpix - Photo blanket
Printerpix - Photo blanket - Image 2
Hi, two of the photos on the photo blanket was missing peoples head I hope you can resolve this as its a give for my mom with her family on and shes at end of life thank you
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Fae Mne

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Verified Reviewer

Because I can’t get a hold of anyone and I don’t think that my orders went through and I was charged for them. I don’t think that I will receive them if I did it’s been a *** show. I need to talk to

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Ive been trying to get a hold of a real person you tell me you have no phone number that is absolutely absolutely ridiculous. These chat sessions are for the birds I got charged for something I used my own Groupon points and I havent gotten any confirmation or anything pissed off customer. Sincerely Kathi Reich
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Loss:
$60

Preferred solution: Full refund

Petra S Cuv

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Verified Reviewer
| map-marker Hosbach, Bavaria

Wo ist meine Bestellung?

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Guten Tag,

sie haben mir am 16.11.23 geschrieben, dass meine Bestellung mit unten genannten Daten verschickt wurde.

Paket-ID:

COG0K84004

Verfolgen Sie Ihre Lieferung:

ESP7040GB348********

Versendet durch:

P2P(ESP)

Leider ist es bis heute noch nicht angekommen. Ich wurde bei der Sendungsverfolgung über viele Umwege auf Fedex weitergeleitet.

Dort kam folgende Meldung:

Shipment Details # ESP7040GB348********

FIC Tracking Number:ESP7040GB348********Shippers Ref:COG0K84004 0e6ba

Tracking Number:UK30039****ESWeight:0.434 kg

Local Tracking Number:Total Pieces:1

Destination:GERMANYService:FIC - Untracked (UK)

This is an untracked shipment. No tracking information is available.

Auf Ihrer Homepage: Printerpix.de kommt folgende Meldung:

UNGULTIGE NUMMER

Diese Sendung wird bearbeitet von: N/A

Tracking-Nummer: N/A

Alle Auftragsaktualisierungen:

Mittwoch

November, 29 2023

14:13 Lokale Zeit | Ungultige Nummer

Ich wüsste nun gerne, wo meine Bestellung abgeblieben ist.

Freundliche Grüße

Petra Saur

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User's recommendation: Ich habe leider bis heute keine Nachricht von Printerpix erhalten. Auch meine Bestellung noch nicht.

Resolved
Cindy S Ktr

Resolved: Poor customer service

After redeeming 2 coupons, and being charged for both, I received an email that I still have the items, from at least one, still in my cart & I CAN OTget response from customer service!!!
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Preferred solution: A call from customer service

User's recommendation: Maybe try a different company for personalized photo items

Larecca S

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Verified Reviewer

Package problem

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I made an order on the 4th and still haven't heard anything when I track it it just says it's in Henderson NC but it's been there for weeks. I left plenty of messages to see what's going on but I haven't got an answer.So if I can get an answer or any answer i would appreciate it.
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Pros:
  • Whenever i get it
  • Love the product
Cons:
  • No answers

Preferred solution: Deliver product or service ordered

Ayleen Uoq

Order never arrived

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I was asked to pay to make a complaint. No resolve. Not happy at all. Customer service telephone number does not exist- basically tells u to go to website.on
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Pros:
  • Good peoducts
Cons:
  • No response back

Preferred solution: Deliver product or service ordered

Elena T Ztn

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Verified Reviewer

Ricezione errata della merce

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Ho ricevuto la merce sbagliata. All'interno del pacco a me destinato mon c'era quello che ho ordinato e pagato io . Esigo avere le mie cose. Grazie. Numero ordine: 1372**** del 24 novembre
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Loss:
$54

Preferred solution: Voglio avere la mia merce già pagata

Jiseph I

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Verified Reviewer

Received notice that my mailing address not valid help !

On Dec 14 I ordered a 60x80 woven blanket with 12 personalized mandalas s on images it . I received a note saying my address was not validated.

I tried several times to validate but it failed to do so. I called Lara in London and she put me on to Mr Harrison the shipping assistant . He tried but could not validate my address in the USA . This is crazy as I tythave been receiving UPS and fedex packages at this address for years .

I need to know that the blanket will arrive jin time for the holidays.

If you still have a problem shipping to my address or the alternate address please use a neighbors address below as an alternative.

Joe ingari CO Arin Cuppola

2 Foss Flats Road

South Tamworth, New Hampshire

USA. 03883

I would love to track my order so can you please provide instructions to do so Finallt, can you confirm if you were able to validate my neighbors address and when the blanket would be most likely to arrive

I can be reached at 1 60*-***-**** should ultimately have questions .

Thank you for your attention

Regards ,

Joseph Ingari

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Cons:
  • Unable to validate my shipping address

Preferred solution: Deliver product or service ordered

Soledad K Jsh

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Verified Reviewer
| map-marker Queens, New York

Information.

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Good evening, i whant to know how i can change some photos for the 2024 calender, what i did order tonight? Some photos where wrong. Thank you for help.
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Claudetta Dpm

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Verified Buyer
|

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Verified Reviewer
| map-marker Lake Zurich, Illinois

Bad service

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Printerpix - Bad service
Last 2 orders I m facing problems. I try to call they said wrong no. Then I email too but didn't heard anything from there side.its really frustrating.
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Anonymous
map-marker Swindon, Swindon

Unable to make photobooks

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It is now almost 2 months and I am still unable to make changes to my photobooks due to technical problems with your website, which you have been unable to resolve. Please advise me if you are unable to fix this problem and I will start using a different company
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Kathryn Z Vve

For an order

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I have emailed, sent chats, and called several different numbers with no responce. Most of the phone numbers are disconnected.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bradford, Bradford

Worst company ever

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Used literal printer paper to make my £110 calendars with. Disgusting company, no repsone, no emails, no chat online, no accountability. Needing to go through my bank to get my refund. Please do not use this scamming fake money grabbing company ever!!!
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User's recommendation: No, stay away