Printerpix
Reviews and Complaints
Damaged/Defectivev product & Missing item
I ordered a metal print on 1/7/2024. I finally received it on 1/28/2024.
It was defective with 2 dents in it and I didn't receive the wall mounting kit that I paid extra for. I would have been embarrassed to give it as an engagement gift, as that was the reason I ordered it. I sent an email with pictures of the damaged print on the day I received it. The next day after not getting a response, I called and spoke with Kevin.
We agreed on my getting a refund and he said he would submit it for processing. That was on Jan 29th. Yesterday, Feb 8th, I sent Kevin an email because I hadn't received my refund. It had been 10 days!
He said it was in the process of obtaining approval from the finance dept. Seriously, it's been 10 days and it's still in processing for approval? I get sent a damaged/defective product and it's taking weeks to get my refund. Guess they like using peoples money.
Never Again, and I Do Not recommend Printerpix to anyone for anything. If something is wrong with your finished product, good luck with receiving your refund.
They process it from a different century, if at all! I give it 0 stars.
Date of experience: January 07, 2024
User's recommendation: Don't waste your time!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Okemos, MichiganWhere's my order
User's recommendation: Beware of their "guarantee" that your project will be delivered on time.
Photo blanket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I can’t get a hold of anyone and I don’t think that my orders went through and I was charged for them. I don’t think that I will receive them if I did it’s been a *** show. I need to talk to
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hosbach, BavariaWo ist meine Bestellung?
Guten Tag,
sie haben mir am 16.11.23 geschrieben, dass meine Bestellung mit unten genannten Daten verschickt wurde.
Paket-ID:
COG0K84004
Verfolgen Sie Ihre Lieferung:
ESP7040GB348********
Versendet durch:
P2P(ESP)
Leider ist es bis heute noch nicht angekommen. Ich wurde bei der Sendungsverfolgung über viele Umwege auf Fedex weitergeleitet.
Dort kam folgende Meldung:
Shipment Details # ESP7040GB348********
FIC Tracking Number:ESP7040GB348********Shippers Ref:COG0K84004 0e6ba
Tracking Number:UK30039****ESWeight:0.434 kg
Local Tracking Number:Total Pieces:1
Destination:GERMANYService:FIC - Untracked (UK)
This is an untracked shipment. No tracking information is available.
Auf Ihrer Homepage: Printerpix.de kommt folgende Meldung:
UNGULTIGE NUMMER
Diese Sendung wird bearbeitet von: N/A
Tracking-Nummer: N/A
Alle Auftragsaktualisierungen:
Mittwoch
November, 29 2023
14:13 Lokale Zeit | Ungultige Nummer
Ich wüsste nun gerne, wo meine Bestellung abgeblieben ist.
Freundliche Grüße
Petra Saur
User's recommendation: Ich habe leider bis heute keine Nachricht von Printerpix erhalten. Auch meine Bestellung noch nicht.
Resolved: Poor customer service
Preferred solution: A call from customer service
User's recommendation: Maybe try a different company for personalized photo items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage problem
- Whenever i get it
- Love the product
- No answers
Preferred solution: Deliver product or service ordered
Order never arrived
- Good peoducts
- No response back
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRicezione errata della merce
Preferred solution: Voglio avere la mia merce già pagata
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived notice that my mailing address not valid help !
On Dec 14 I ordered a 60x80 woven blanket with 12 personalized mandalas s on images it . I received a note saying my address was not validated.
I tried several times to validate but it failed to do so. I called Lara in London and she put me on to Mr Harrison the shipping assistant . He tried but could not validate my address in the USA . This is crazy as I tythave been receiving UPS and fedex packages at this address for years .
I need to know that the blanket will arrive jin time for the holidays.
If you still have a problem shipping to my address or the alternate address please use a neighbors address below as an alternative.
Joe ingari CO Arin Cuppola
2 Foss Flats Road
South Tamworth, New Hampshire
USA. 03883
I would love to track my order so can you please provide instructions to do so Finallt, can you confirm if you were able to validate my neighbors address and when the blanket would be most likely to arrive
I can be reached at 1 60*-***-**** should ultimately have questions .
Thank you for your attention
Regards ,
Joseph Ingari
- Unable to validate my shipping address
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Queens, New YorkInformation.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Zurich, IllinoisBad service
Unable to make photobooks
For an order
Preferred solution: Deliver product or service ordered
Worst company ever
User's recommendation: No, stay away
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